EFFECTS OF STRESS ON EMPLOYEES PRODUCTIVITY IN THE SERVICES INDUSTRY (A STUDY OF ECO BANK PLC AND ACCESS BANK PLC , UMUAHIA NORTH LGA, ABIA STATE).

Dr. Melletus Uchechukwu Agbo

ABSTRACT

This study determined the effects of Stress on Employees productivity in the Services industry with reference to Eco Bank plc and Access Bank Plc, Umuahia North LGA, Abia State. Having analyzed the distributed 83 questionnaires, descriptive survey approach was adopted and analyzed using regressions with the help of SPSS version 22.0.  The study found that chronic stress, acute stress, Traumatic stress and episodic acute stress has a significant negative effect on employee productivity. While Poor working conditions. Long work hours, new technology and Work overload has a significant negative influence on employee performance. Due to these sources of stress, employee engagement to work decreases, and ultimately it negatively affects the productivity of employees. Therefore, organizations should handle stress positively to increase employee productivity.

Keywords: Stress Management, Employee Performance, Profitability, Efficiency and Effectiveness.