AN ASSESSMENT OF JOB SATISFACTION AMONG HEALTH WORKERS IN PRIMARY HEALTHCARE CENTRES, BORNO, NIGERIA

Wudiri ZW^1,2, Abdulfathi A^1,2 Bulus NG³, Okorie GC³, Tony-Okeke TO³, Stanley NN⁴, Benisheikh AG⁵ Lar LA^3,6

ABSTRACT

Background: The benefits of job satisfaction as well as an understanding of factors that influence job satisfaction are important for the optimal functioning of the health system.

Objective: This study aimed to assess job satisfaction among health workers in primary healthcare centres in Maiduguri/Jere Local Government Areas of Borno State.

Methods: This was a descriptive cross-sectional study using a semi-structured interviewer-administered questionnaire. Respondents were selected using a two-stage sampling technique. The data collected was analyzed using Statistical Product and Services Solutions version 26. Bivariate analysis was performed to identify sociodemographic characteristics associated with job satisfaction. Statistical significance was set at p-value <0.05.

Results: The mean age of the respondents was 33.3 years with 70.4% being females. Major motivators of job satisfaction were making a difference in other people’s lives (87.8%), while dissatisfaction was salaries and allowances. Factors with the highest workplace satisfaction included the work activities of the respondents being meaningful to them (90.4%) and satisfaction with overall communication in the workplace (89.2%). Satisfaction with career development wasla being accounted for by confidence in one’s abilities to do well at work (87.4%) and opportunities to utilize one’s skills (73.0%). There was no statistically significant association between job satisfaction and gender (p=0.538), age (p=0.183) as well as marital status (p=0.401).

Conclusion: This study showed worker benefit as the major contributor to dissatisfaction among workers. There is, therefore, a need for government to improve the monetary and non-monetary benefits of health workers. In addition to improving their working environment to ensure job satisfaction with its associated benefits to work.

Keywords:  Job satisfaction, Health Workers, Primary Health Care